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| Jim Brownell, Head of the Service Department. Please contact 800-432-1339 for any service issues. |
Our fully staffed, in-house Service Department is available 24 hours a day, seven days a week, to insure our customers are
never left without someone to assist them.
All units carry our standard one-year warranty. In addition, Medical Coaches pioneered a unique system of extended warranty and
preventive maintenance. Our customers can pay a yearly fixed price that will cover any warranty issue (beyond normal manufacturer's
expiration date) while receiving monthly scheduled preventive maintenance visits from our trained technicians. These services
are all made available at sites and times convenient to our customer's schedule.
An extensive network of third-party service providers has been developed. These service providers have been trained by our
technicians and most have been working with Medical Coaches' products for many years.
Medical Coaches fully understands that speedy response and service-problem solutions are a must for good customer
relationships.
However, it is our primary goal to design and build our units to reduce service and warranty needs as much as possible. We've
listened to our customers and our service providers and incorporated their suggestions into our units making Medical Coaches'
mobile units some of the most service-free in the industry.
International warranty service is carried out and coordinated through our extensive network of local representatives. Skilled
service technicians are available in nearly all our active markets.
Further details on our standard warranty and extended warranty/service programs are available upon request.
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